FAQs
General
What is JOOi Pass
To add a new question go to app settiJOOi is the first travel benefit pass in Indonesia. As the pioneer of the travel benefit pass in Indonesia, JOOi is developed and designed for independent travelers, with the purpose of making it easier to enjoy Bali for less. Less Money, Less Time, Less Hassle, Less Stress, but a More Enjoyable Experience with the seamless touring connection.ngs and press "Manage Questions" button.
How to Use JOOi Pass?
It's so simple! Yes, simple. you just need to follow these steps
1. We have options in our pass type, find the pass type which suitable for your needs
2. Wait for your email confirmation number
3. Always bring your pass anywhere to the places you would visit
4. Show the JOOi Pass and the confirmation number to our partner in order to enjoy the pass benefits
5. Happy Holiday!
Which area i could enjoy JOOi Pass benefit?
We offers you an all around Bali experience yet flexibel based on your needs. We curated our partners for you to enjoy Bali at it's best quality of experience. Our partner are available in most of Bali's tourism area, which now we are covering Kuta, Seminyak, Canggu, Ubud, Gianyar, Tanjung Benoa, and Sanur.
How much will I save?
By bought longer period pass, the more you save! We will give you a better news, buy in groups and get more benefit by contacting our marketing associate
Does the JOOi Pass come with a guide?
Our program is designed for them who seek great activities in Bali without attached to certain fixed itinerary. We did not provide guide for user, however our driver would be happy to help your awesome trips.
Does the JOOi Pass have a package for family?
No, currently we don’t offer a family package. Each member of your family will require their own card. However, the savings are still substantial. If you visit Bali with your big family/more than 5 people, you may contact our sales associates thedistrictcomm@gmail.com
Do i have to pre-book for any attraction spots?
JOOi Regular Pass
For the more popular tours, such as the xxx, we recommend that you call ahead and book in advance due to limited availability.
JOOi Premium Pass
We will book the attraction spots for you. After we received the order of JOOi Premium Pass, we will contact you by email by asking your scheduled itinerary.
Can I visit the same attraction twice with my JOOi Pass?
JOOi Premium Pass
Repeat entry is unfortunately not allowed for the chosen attraction. Except you want to change it with other options with rules & conditions aplied
How much does a JOOi Pass cost?
We have a variety of passes suited for different needs. As such, each pass has a different cost. Check out each category of pass and see which suits your needs best here
What is the JOOi Pass refund policy?
All passes sold are non-refundable, non-exchangeable and non-transferable.
What happens if i change the date of my trip to Bali?
No Worries! In JOOi Pass, We offer comfortable and flexibility for our user. If it happens, you can inform us by email to thedistrictcomm@gmail.com and we will happily change the vailidity into your new arrival date.
What happen if an attraction is closed?
We try our best to ensure that all information in the JOOi Pass guide is accurate. If an attraction is closed or cannot be visited for any reason, do pick another attraction to visit and inform us. With a comprehensive list of Tours and Attractions to choose from, there’s definitely something for you to have fun with!
Do I have to use the pass the same day I have purchased it?
You are free to use it on the same day, However, the pass can be used at any time until its expiry date.
Can I buy the JOOi Pass when i am in Bali?
Yes, you can. You might visit our product page or alternatively you may place a call to our call centre at +62 822 3344 3477 (open daily 9am to 7pm) for assistance
Refund
Are refunds possible?
All passes sold are non-refundable, non-exchangeable and non-transferable.
I lost the JOOi Pass. Can I get it reissued?
Yes, let us now on thedistrictcomm@gmail.com and we will re-send you a new email confirmation
I didn't use the pass and it expired. Can I exchange it?
No, the pass may not be exchanged. Once the pass has expired, it can no longer be used to gain admission to attractions,
Attraction
If I do not have my physical pass on me, can I still get the benefits on attraction using my name?
Unfortunately, you must show the pass and the confirmation number to our partner to eligible for the benefits offerred.
Do I need my passport to visit attractions?
In general, your passport will not be checked when you visit an attraction. However, there may be situations where your passport will be checked to ensure that the pass is being used by an international visitor.
Are there ticket offices reserved for JOOi Pass users?
Unfortunately, There isn't ticketing offices reserved for JOOi Pass users, however, they are indicated with a sign. We recommend taking some extra time when planning your visit since some of the more popular attractions can have long ticket lines.
Purchase
Where can I buy The JOOi Pass?
The JOOi Pass can be purchased at our website click here
If I order online how do I receive The JOOi Pass?
After you ordered the JOOi Pass through the official website or offline, you will receive email confirmation which you can use as the pass.
Why haven't I received my email confirmation
Your email confirmation should normally arrive in your inbox a few minutes after completing a transaction/purchase. If you haven't received an email confirmation then we recommend you check your spam filter or junk folder.
If you still cannot locate an email then please send a request through to our customer service team confirming your email address and order reference number: thedistrictcomm@gmail.com
Can I buy an JOOi Pass as a gift?
Yes, JOOi Pass is an excellent gift for, kids, friends and relatives. Passes are activated at the first time of use.
Transportation
Is JOOi Pass include transportation in Bali?
JOOi Premium Pass
Yes, If you using JOOi premium pass, you will get 2 type of transportation and it's depend on the type of the pass you've ordered. if you choose 24 hours pass, you will get airport transfer for two ways.
if you choose 48 and 72 hours pass, you will get a dedicated car as well as the driver for 12 hours/day.
